Accessibility Policy
Providing Goods, Services or Facilities to People with Disabilities


Birchmount Gymnastics Centre/Team Birchmount is committed to meeting its current and ongoing obligations under the

Ontario Human Rights Code respecting non-discrimination.

Birchmount Gymnastics Centre/Team Birchmount understands that obligations under the Accessibility for Ontarians with

Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human

Rights Code or obligations to people with disabilities under any other law.

Birchmount Gymnastics Centre/Team Birchmount is committed to complying with both the Ontario Human Rights Code

and the AODA.

Birchmount Gymnastics Centre/Team Birchmount is committed to excellence in serving all customers including people

with disabilities.

Our accessible customer service policies are consistent with the principles of independence, dignity, integration and

equality of opportunity for people with disabilities.

Assistive devices

People with disabilities may use their personal assistive devices when accessing our goods, services or facilities.

In cases where the assistive device presents a significant and unavoidable health or safety concern or may not be

permitted for other reasons, other measures will be used to ensure the person with a disability can access our goods, services

or facilities.

Communication

We will communicate with people with disabilities in ways that take into account their disability.
We will work with the person with a disability to determine what method of communication works for them.


Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our

premises that are open to the public.

When we cannot easily identify that an animal is a service animal, our staff may ask a person to provide documentation

(template, letter or form) from a regulated health professional that confirms the person needs the service animal for

reasons relating to their disability.

A service animal can be easily identified through visual indicators, such as when it wears a harness or a vest, or when

it helps the person perform certain tasks.

A regulated health professional is defined as a member of one of the following colleges:

College of Audiologists and Speech-Language Pathologists of Ontario
College of Chiropractors of Ontario
College of Nurses of Ontario
College of Occupational Therapists of Ontario
College of Optometrists of Ontario
College of Physicians and Surgeons of Ontario
College of Physiotherapists of Ontario
College of Psychologists of Ontario
College of Registered Psychotherapists and Registered Mental Health Therapists of Ontario


Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany

them on our premises and no fee/fare will not be charged for support persons.

We will notify customers of this by posting this policy on our website.

In certain cases, Birchmount Gymnastics Centre/Team Birchmount might require a person with a disability to be

accompanied by a support person for the health or safety reasons of:

  • the person with a disability
  • others on the premises


Before making a decision, Birchmount Gymnastics Centre/Team Birchmount will:

consult with the person with a disability to understand their needs
consider health or safety reasons based on available evidence
determine if there is no other reasonable way to protect the health or safety of the person or others on the premises

If Birchmount Gymnastics Centre/Team Birchmount determines that a support person is required, we will waive the

admission fee or fare for the support person.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Birchmount

Gymnastics Centre/Team Birchmount will notify customers promptly. This clearly posted notice will include information

about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if

available.  This notice will be emailed to all current customers.

Training

Birchmount Gymnastics Centre/Team Birchmount will provide accessible customer service training to:

  • all employees and volunteers
  • anyone involved in developing our policies
  • anyone who provides goods, services or facilities to customers on our behalf.


Training will include:

  • purpose of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Birchmount Gymnastics Centre/Team Birchmount’s policies related to the customer service standard
  • how to interact and communicate with people with various types of disabilities
  • how to interact with people with disabilities who use an assistive device or require the assistance of a service

           animal or a support person

  • what to do if a person with a disability is having difficulty in accessing Birchmount Gymnastics Centre/Team Birchmount’s

           goods, services or facilities


Staff will also be trained when changes are made to our accessible customer service policies.

Feedback process

Birchmount Gymnastics Centre/Team Birchmount welcomes feedback on how we provide accessible customer service.

Customer feedback will help us identify barriers and respond to concerns.

Customers who wish to provide feedback on the way Birchmount Gymnastics/Team Birchmount provides goods, services

or facilities to people with disabilities can provide feedback by emailing the club.

All feedback, including complaints, will be handled in the following manner:

Feedback will be directed to the CEO.

Customers can expect to hear back in two days.

We will make sure our feedback process is accessible to people with disabilities by providing or arranging for accessible

formats and communication supports, on request.

Notice of availability of documents

Birchmount Gymnastics Centre/Team Birchmount will notify the public that documents related to accessible customer

service, are available on our website.

Birchmount Gymnastics Centre/Team Birchmount will provide this document in an accessible format or with communication

support, on request. We will consult with the person making the request to determine the suitability of the format or

communication support. We will provide the accessible format in a timely manner and, at no additional cost.

Modifications to this or other policies

Any policies that do not respect and promote the principles of dignity, independence, integration and equal opportunity for

people with disabilities will be modified or removed.